Rural Connect Support
We're here to help you stay connected.
Technical Assistance
Having trouble with your internet connection, hotspots, or speed?
support@lazfort.com
Account & Billing
Questions about payments, plan renewals, or account deletion?
billing@lazfort.com
Frequently Asked Questions
How do I delete my account and data?
You can delete your account directly inside the Rural Connect app under Settings > Privacy & Security > Delete Account. Alternatively, you can use our Public Account Deletion Page.
I am not receiving the OTP SMS. What should I do?
Please ensure you have good mobile network coverage. The SMS may take up to 2 minutes to arrive. If you still don't receive it, verify that your plan allows incoming SMS, or contact support.
Why was my internet disconnected?
Internet access is automatically paused when your prepaid plan expires. Please open the app and renew your subscription to restore connectivity.